Got Questions?

Here are some answers to the questions I get asked the most. If you can't find what you're looking for, please feel free to contact me!

Contact Kimberly

This item is a gift! Can you leave the receipt out and/or add a gift message?

Good news, Kimberly Marie Studio packing slips don't show prices to begin with, so you're all set to send a shipment straight to your loved ones!

If you'd like to add a gift message onto your order, feel free to enter it into the notes section at checkout, and it will ship up on your orders packing slip!

I entered the incorrect shipping address. Can you update it for me?

Sure! Simply reply to your order confirmation with the correct shipping address, and I'll get it updated for you. Alternatively, you can email me at kimberlymariefineats@gmail.com with your order number and correct address, and I'll update it that way.

I placed an order and was charged, but never got a confirmation email.
Can you help?

Sorry about that! Please double-check your spam and promotions folders first, then email me at kimberlymariefinearts@gmail.com with your full name, shipping address, and the email you entered at checkout. I'll get it sorted out in no time!

Can I shop in-person?

Sadly, I don't have a permanent store setup. I recommend shopping online! But I do offer free pick-up for anyone local to Chilliwack, BC CANADA.

I may start doing events in the future, so be sure to keep an eye on the newsletter and social media for updates on pop-up events.

How long does it take for orders to ship?

I make every effort to ship all orders within 1-3 business days, though this timeline can change depending on demand and time-of-year. For the most up-to-date processing times, please check your order confirmation email. Once an order ships, transit time can take anywhere from 1-10 business days, with most orders arriving within 5 business days after shipping.

If you need your order by a certain date, I encourage you to reply to your confirmation email, and I'll do my best to accommodate your request.

What is the shipping time for your orders?

Shipping times can vary greatly, depending on demand and time-of-year. In general, most orders arrive within 5 business days, though some shipments may take up to 10 business days.

If you need your order by a certain date, I encourage you to reply to your confirmation email, and I'll do my best to accommodate your request.

I got a delivery notification for my order, but it's nowhere to be found.
Can you reship my order?

Sorry about that! Shipping companies sometimes mark orders as delivered 1-2 business days before they are physically delivered, or they may leave a delivery notice at your address for you to pick up the package at the post office location listed. This is most often the cause for false delivery notifications, and your best bet is to wait it out.

Occasionally, packages are misdelivered or even stollen. If 3 business days have passed since you got the initial delivery notification, and your package still hasn't arrived, please reach out to me at kimberlymariefinearts@gmail.com with your order number or responding to your order confirmation email. I'll do everything in my power to make it right for you, either through a refund or reshipment.

My items arrived damaged. Can you reship them?

Oh no! I package all orders as carefully as possible, but unfortunately damages do happen sometime. Please email me at kimberlymariefinearts@gmail.com with your order number, or respond to your order confirmation email, with a description of the damages and images if possible. I'll do everything in my power to make it right for you, either through a refund or reshipment.

My order was returned to sender. What do I do?

Oh no! It's possible your order was returned to sender by mistake, or your original shipping address may have been entered incorrectly. I offer a one-time courtesy reshipment in instances such as this, so please contact me at kimberlymariefinearts@gmail.com or reply to your order confirmation email and I'll be glad to reship your order.

I placed two seperate orders. Can you combine them?

Yes, I am happy to do this for you! Please reply to one of your order confirmation emails and include the additional order number in your response, then I'll simply combine the orders on my end. If a refund is owed on shipping, I'll take care of that for you as well.

What's the best way to stay up-to-date with Kimberly Marie Studio?

I'm so glad you asked! I send monthly updates to my 'Collectors List' newsletter; you can click here to sign up. Subscribers enjoy extra perks like monthly freebies, exclusive discounts, and more!

I also post lots of content on Instagram if you'd like to follow Kimberly Marie Studio on that platform.

I have a different question not listed here.

No worries! Feel free to email me at kimberlymariefinearts@gmail.com, or for graphic design questions at kimberlyvandenbergdesign@gmail.com. I will do my best to respond within one business day.

Got Questions?

This item is a gift! Can you leave the receipt out and/or add a gift message?

I entered the incorrect shipping address. Can you update it for me?

I placed an order and was charged, but never got a confirmation email.
Can you help?

Can I shop in-person?

How long does it take for orders to ship?

What is the shipping time for your orders?

I got a delivery notification for my order, but it's nowhere to be found.
Can you reship my order?

My items arrived damaged. Can you reship them?

My order was returned to sender. What do I do?

I placed two seperate orders. Can you combine them?

What's the best way to stay up-to-date with Kimberly Marie Studio?

I have a different question not listed here.

Contact Kimberly

Socials

The Fine Print

Collectors List

Got Questions?

This item is a gift! Can you leave the receipt out and/or add a gift message?

I entered the incorrect shipping address. Can you update it for me?

I placed an order and was charged, but never got a confirmation email. Can you help?

Can I shop in-person?

Contact Kimberly

Socials

The Fine Print

Collectors List

I placed an order and was charged, but never got a confirmation email.
Can you help?